Privacy and Cookies Policy
Phyllis Tuckwell Hospice Privacy Policy
Data protection notice
This policy covers how Phyllis Tuckwell Hospice treats personal information that they collect on this and other websites, including information related to your past use of the site such as previous order details.
Personal information is personally identifiable information about you such as your name, address, email address, phone number and so on, that is not normally publically available.
This policy does not apply to companies that Phyllis Tuckwell Hospice does not control, or to any third parties that Phyllis Tuckwell Hospice does not employ or manage. In particular, this site may have links to external sites that Phyllis Tuckwell Hospice does not own or control and you should look at each such site's own privacy policy to see how your personal information is managed.
Data protection principles
Phyllis Tuckwell Hospice complies with the principles of the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003. The eight principles relating to the processing of personal information are:
- Fairly and lawfully processed
- Processed for a limited time
- Adequate, relevant and not excessive
- Accurate
- Not kept longer than necessary
- Processed in accordance with your rights
- Secure
- Not transferred to countries without adequate protection
Your privacy and security is of utmost importance to us. We will always follow these principles and ask you how you would like us (or our partners) to communicate with you. The Information Commissioner regulates compliance with the Data Protection Act. See details at end of contact page.
Information collection and use
Phyllis Tuckwell Hospice collects personal information when you register with the online shop site and when you use Phyllis Tuckwell Hospice’s own site.
When you register we ask for information such as your name, email address, postal address and telephone number. Once you register with Phyllis Tuckwell Hospice, either on our website or webshop site, you are not anonymous to us.
Phyllis Tuckwell Hospice collects information about your transactions with us.
Phyllis Tuckwell Hospice automatically receives and records information on our server logs from your browser, including your IP address, Phyllis Tuckwell Hospice cookie information, and the page you request.
Phyllis Tuckwell Hospice uses information for the following general purposes: to fulfill your requests for products and services, improve our services, contact you, conduct research, and provide reporting for internal purposes.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used and to remember any copices or preferences you may have made. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes. No personal details are logged by these cookies.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
By using our website you are giving implied consent to the use of cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Information sharing and disclosure
Phyllis Tuckwell Hospice does not rent, sell, or share personal information about you with other people or companies except to provide products or services you've requested from our site(s), when we have your permission, or under the following circumstances:
We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims
We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Phyllis Tuckwell Hospice‘s terms of use, or as otherwise required by law.
Your account information and preferences
We reserve the right to send you certain communications relating to Phyllis Tuckwell Hospice such as relevant service announcements and administrative messages, that are considered part of your Phyllis Tuckwell Hospice account. Please note that if you place an order with the site, that Phyllis Tuckwell Hospice will keep a permanent record of your details as entered at the time of the order.
You may also exercise your right to opt out of the use of your information for marketing purposes at any time by contacting us using the methods explained at the end of this notice.
Confidentiality and security
We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.
We have physical, electronic, and procedural safeguards to protect personal information about you.
Changes to this Privacy Policy
Phyllis Tuckwell Hospice may update this policy at any time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your Phyllis Tuckwell Hospice account or by placing a prominent notice on our site, or by post to the postal address supplied.
Questions and suggestions
If you have questions or suggestions on how Phyllis Tuckwell Hospice may improve our data storage and protection methods, please email [email protected] or call the Communications Manager on 01252 729400.
General information about data protection may be found at:
Information Commissioner’s website:
http://www.dataprotection.gov.uk
Direct Marketing Association:
http://www.dma.org.uk
Consumer advice from the DMA:
http://www.mydm.co.uk
