Monitoring our service
Care Quality Commission (CQC) Report - January 2013
The CQC is the independent regulator of all health and adult social care in England.
Their job is to make sure that care provided by hospitals, dentists, ambulances, care homes, hospices and services in people’s own homes and elsewhere meets national standards of quality and safety.
On 27 November 2012, the CQC inspected Phyllis Tuckwell Hospice as part of a routine inspection. We were delighted to achieve all the requirements expected and to receive a very positive written report from the Inspector. To view their report, please select the link below:
CQC Inspection Report - January 2013
What are Quality Accounts?
Quality Accounts are annual reports to the public from organisations that provide NHS services. They provide information about the quality of the services which that organisation delivers.
The public, patients and others with an interest will use a Quality Account to understand:
- what an organisation is doing well;
- where improvements in service quality are required;
- what the organisation’s priorities for improvement are for the coming year; and,
- how the organisation has involved people who use their services, staff, and others with an interest in their organisation in determining these priorities for improvement.
Quality Accounts aim to enhance accountability to the public and engage the leaders of an organisation in their quality improvement agenda.
